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Terms & Conditions

1.Terms Of Use

This website is owned and run by Neutron Skills Limited. By consenting to purchase any course, service, or product from neutronskills.com, or by using this site in any way, you consent to these terms and conditions:

All text, graphics, photographs, trademarks, logos, sounds, videos, music and artwork, i.e. content, including copyright, displayed anywhere on the site is the intellectual property of Neutron Skills Limited, and we hereby reserve all rights to its use. Users consent to restrict the use of any content taken from this website, including downloadable purchased content, strictly for personal use. Reproduction, uploading, posting, translating, distribution, encoding, transmission or public display in any way of any element of content to any other website, computer, server or other medium for commercial use is forbidden. You may not redistribute or broadcast any element of content or seek commercial gain from anything contained on this site without the express written permission of Neutron Skills Limited.

Unauthorised use of any material from this site may lead to a claim for damages and/or be treated as a criminal offence (in accordance with, and punishable by English law).

While we do our utmost to ensure the quality of the content compiled on this site, Neutron Skills Limited does not guarantee 100% accuracy, suitability or completeness of the information provided on this site. Neither do we 100% guarantee the efficiency of materials suggested. We exclude any liability for inaccuracies or errors in any content on this site. The material throughout the site is subject to change at any time, without notice to users. It is the user’s responsibility to assess the suitability of material or information provided by Neutron Skills Limited and use of any information and material on the site is entirely at the risk of the user. Any links posted on neutronskills.com are for the additional benefit of the user, and any content leading from these links is not the responsibility of Neutron Skills Limited.

2.Online Courses

All courses are available online, and there are no additional costs involved in completing the course. Courses must be paid for in full before the course can be started. All online courses, material, tasks and certificates are accessed through the Neutron Skills student dash board. Course must be activated within 12 months of registration on our website. Each course is valid for 3 years from the date of course activation. Courses must be completed 100% (all pages saved), and a minimum score of 80% per Module is required in order to successfully complete the course and obtain a certificate. If a Module is failed, students can re-take the Mcq until such time as a 80% score is achieved. Upon successful course completion, Neutron Skills will issue a certificate in PDF format to be used as proof of completion for employment and school.

3.Accreditation

All of our courses are accredited by Neutron Skills. Each student will be awarded an Neutron Skills in-house Diploma when they have successfully completed all the modules’ multiple choice question assessments. This certifies that student have completed the course, having understood the material within it. Pdf certificate issued without any additional cost.Course certificate is not a guarantee to practice or not provide any registration in particular field.  All our courses are knowledge based and the individual has to check the legal requirements at the local authority.

3.Materials

Students may elect to purchase supplemental materials and resources to enhance their studies and experience. These include, and are not limited to:

  • Hard Copy Certificates issued directly by Neutron Skills
  • PDF and/or Hard Copy of Letters and Result Transcript related to the course taken
  • Toolkits
  • Course extensions
  • Subscriptions to course material

These additional products are not obligatory, and are not a mandatory requirement for completing a course.

Due to their instantaneous nature, the following purchases are non-refundable: Proof of Completion Letter, Proof of Enrolment Letter, Results Transcript, Registration Package Upgrades.

Extensions are applied automatically to students account immediately on completion of the registration page. Neutron Skills diploma is issued on successful completion of the course, and after they have been requested by the student.

4.Lifetime Access

Lifetime access is defined as access for courses as long as Neutron Skills Limited operates. Customers will not be charged additional fees for access to courses that were available on the website.

5.Student Responsibility

By purchasing Neutron Skills limited products and agreeing to Neutron Skills limited terms of services, students agree to conduct themselves in accordance with all Neutron Skills limited terms, codes of conduct, and ethical practices. These include, and are not limited to, abiding by laws relating to privacy, intellectual property, security, and fraud, as well as respecting codes of conduct prohibiting harassment and discrimination. If a student is found to be in violation of any of these terms, codes, or laws, Neutron Skills limited has the right to immediately terminate their account and suspend access to courses, subscription, products, and services. Depending on the nature of the violation, Neutron Skills limited may pursue legal action where criminal offenses or grave misconduct has occurred.

By becoming customers and students of Neutron Skills limited , individuals agree:

  • To uphold the laws of the jurisdiction where Neutron Skills limited operates (English law), and where Neutron Skills limited services are used (the student’s regional laws)
  • Not to discriminate, harass, intimidate, or abuse any students or staff members.
  • Not to engage in discriminatory behavior related to a person’s age, sex, gender, race, orientation, religion, size, ethnicity, or cultural practices. The Neutron Skills limited community is global and diverse. We promote inclusion of all individuals, and we strive to make Neutron Skills limited a safe and comfortable place for all to learn, share, and grow.
  • Not to post or share any content that is obscene, defamatory, profane, pornographic, offensive, or inflammatory on any Neutron Skills limited property, including social media pages and emails.
  • Not to post copyrighted content that is not owned by the student, and that the student does not have permission to post, on any Neutron Skills limited property (including social media pages and emails)
  • Not to create multiple accounts for the purpose of contest entries, to inflate voting, or with the intent to spam.
  • Not to advertise products, services, or pages on any Neutron Skills limited property, or solicit Neutron Skills limited students with intent to sell services or products, unless consent is requested and approval granted by Neutron Skills limited staff.
  • To provide complete and accurate account and payment information when purchasing any Neutron Skills limited products or services, including courses, subscriptions, supplementary materials, etc. By submitting payment details, the student confirms they have permission to use those details for this purpose. If Neutron Skills limited does not receive payment authorization, or if authorization is cancelled by the payment provider, we have the right to immediately terminate or suspend access to courses, subscriptions, or products. In suspicious circumstances, we may contact the issuing bank/payment provider and/or law enforcement authorities or other appropriate third parties.
  • There will be no tutor support for the discounted courses. Course materials have a satisfactory level of quality; however, we do not affirm that they will be error free. You are responsible for inspecting the course materials and if you are not satisfied the with quality , you have a 7 days cancellation period from the date of purchase.

6.Governing Law and Jurisdiction

These terms and conditions are governed by English law. Upon becoming an Neutron Skills limited student and purchasing any Neutron Skills limited products, students agree to submit to jurisdiction of Irish law, and understand that any disputes will be resolved in accordance with Ireland’s legal system and in an Irish court (should litigation occur).

7.Communication

Upon registration with Neutron Skills limited, students agree to receive occasional emails from our marketing team. These include, but are not limited to, notifications of sales and promotions, coupons and offers, notifications of new courses, products, and features, notices of contests and giveaways, results of contests and giveaways, etc. Students have the option to unsubscribe from marketing emails at any time, and this information and corresponding directions are made clearly visible on all email communication. Once a student elects to unsubscribe, they will no longer receive marketing emails unless they re-subscribe (following a short period for our system to process the request and update the student’s preferences). Students may still receive important communication from the Neutron Skills limited customer support team.

In addition, students agree to receive communication from our customer support team relevant to their account use and overall student experience. These include, but are not limited to, important updates related to user security, technical glitches, and system functions, responses to student inquiries, reminders of expirations related to courses, subscriptions, or other products, notices of holiday hours, and occasional checks to ensure the student is satisfied (can be in the form of an email or survey). Customer support is available via email or phone calls, and preferred method of contact is to the student’s discretion.

All Neutron Skills  student communication is conducted in accordance with Irish law, as well as the student’s legal jurisdiction and laws of that region. IOA does not engage in frivolous emails, phone calls, or solicitation of any kind, nor do we engage in spam. All communication sent by us is done with the intent to improve the user experience, relay important information, and keep students abreast of our new developments.

8.Privacy Policy

Safeguarding student privacy and the security of personal information is important to us. Our server is fully secure at all times, and we take all available measures to ensure that confidential information entrusted to us remains private and intact. We will never sell personal information, or any information that can be linked to a student, to any third-party marketers or solicitors. All student information will be used in accordance with Neutron Skills limited Privacy Policy, and in compliance with the laws of the governing jurisdiction.

9.User Data

When users visit and interact with our site, we collect two types of information: personal data and non-personal data. Personal data is typically recorded when users apply for a course or purchase a product. More detailed personal information may be recorded through participation by users in surveys, promotions, offers, queries, requests for information or forums. Non-personal data is information that is not connected with identity, and routinely gathered through the tracking of statistics and analysis of the traffic to our site and interest shown while visiting our site. We guarantee that we protect all information recorded, either personal or non-personal using stringent security measures and industry best practices. Any information collected by us is used for the sole purpose of improving Neutron Skills limited services, products, and overall student experience. By visiting our website with cookies enabled, you agree to the use of cookies to help manage your preferences.

10.International Users

This Website is controlled, operated and administered by Neutron Skills Ltd from our offices within the United Kingdom. If you access the Website from a location outside the UK, you are responsible for compliance with all local laws. You agree that you will not use any content accessed through the Website in any country or in any manner prohibited by any applicable laws, restrictions, or regulations.

11.No Agency

You agree that no joint venture, partnership, employment, or agency relationship exists between you and Neutron Skills as a result of this Agreement or use of the Website. neutronskills.com’s performance of this Agreement is subject to existing laws and legal process, and nothing contained in this Agreement is in derogation of neutronskills.com ‘s right to comply with governmental, court, and law enforcement requests or requirements relating to your use of the Website or information provided to or gathered by neutronskills.com with respect to such use.

12.Waiver And Severability

Neutronskills.com’s failure to enforce the strict performance of any provision of these Terms will not constitute a waiver of its rights to subsequently enforce such provision or any provision of the Terms.

If any part of this Agreement is determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers, damages exclusions, and liability limitations set forth above, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision, and the remainder of the Agreement shall continue in effect.

13.Entire Agreement

Unless otherwise specified herein, this Agreement constitutes the entire Agreement between you and Neutron Skills Limited with respect to the use of the Website, and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral or written, between you and Neutron Skills Limited with respect to the Website. A printed version of this Agreement and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to this Agreement to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form.

14.Electronic Communications

Visiting the Website or sending emails to Neutron Skills Limited constitutes your consent to receive electronic communications. As permitted by law, you consent to receive electronic communications and you agree that all agreements, notices, disclosures, and other communications that we provide to you electronically, via email and on the Website, satisfy any legal requirement that such communications be in writing.

15.Financial Security

We recognize the importance of your security when using our site for commercial transactions. When a payment is made to us, every step is taken to protect the information provided, including card/bank details and personal contact information. Neutron Skills limited does not collect or store any payment details, i.e. credit or debit card details. All payment transactions are securely done through Paypal or Stripe, our payment gateways. We continually review and update our payment systems to ensure security technology is up to date.

By using neutronskills.com, you consent to our terms and conditions, and to the recording of personal and non-personal information to be used exclusively by Neutron Skills limited.

If you would like any additional information about neutronskills.com’s privacy or security policies, email info@neutronskills.com

16.Refund Policy

If, for any reason, you are not happy with the course, service, or product you have purchased from the neutronskills.com site, you are entitled to a full refund within 14 days of purchase. The 14 day refund period applies from date of purchase, and not from date of registration or date of course activation. If a course, product, or service was purchased or part-purchased through a third party, or using a voucher issued by a third party, you must contact the issuer directly to enquire about their refund policy.

Purchases made from REED.co.uk

Under this policy, you may cancel your purchase of the course within the period of 14 calendar days from the date on which the contract of purchase is concluded. This is called a “Cancellation Period”. Note that if you redeem your voucher during the Cancellation Period, you expressly request us to begin providing the course materials and you acknowledge that you lose your right to cancel the purchase of the course and get any refund for it.

17.Transferring Course

We retain the sole discretion concerning whether a course may be transferred from you to a third party. Any such request must be made to us in writing at our registered address. We will treat all justifiable requests as compassionately as possible.We retain the sole discretion concerning whether you may transfer to another course offered by us. To request a course transfer you must send a Email to  the Neutron Skills cancellations and Conversions Department at info@neutronskills.com. We will treat all justifiable requests as compassionately as possible.If we agree to the course transfer, the total fees paid towards the discontinued course will be offset against the cost of the new course. However, we will require that if the new course fee is greater than that of the discontinued course, the balance should be paid in full along with a standard £40 transfer fee.

18.Other Terms
If at our discretion we afford you any relaxation of these terms, this shall in no way affect our rights under these terms and conditions. This Agreement shall be interpreted in all respects in accordance with the law of England and Wales. The parties hereby submit to the exclusive jurisdiction of the English courts for the determination of any question or dispute arising in connection with this Agreement. If the whole, or any part, of any clause(s) of this Agreement is or becomes invalid for any reason, that invalidity shall not affect the validity of any other provision.

19.Customer Service

Our customer support team can be reached by email (info@neutronskills.com). We are based in UK, and our office hours are 8.00 – 18.30 GMT. Most emails will be responded to within 24 hrs (Monday to Friday)

20.Customer Feedback

For any feedback or complaints regarding our website, courses, services, or products, you can contact us on support@neutronskills.com.

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