• LOGIN
  • No products in the cart.

Course overview:

This Customercare & telephone skills diploma Course will help learners to develop their skills in the customer service field. Customer care & telephone skills are important to  increase customer loyalty, Increase the amount of money each customer spends with your business. Increase how often a customer buys from you. Generate positive word of mouth about your business. Good customer service can  help to increase revenue for your workforce.

Contrary to popular beliefs, the customer service industry is one of the most important industries nowadays. It is an essential part of business operations that can make or break a business. A happy employee means a happy customer. This is why investing in the customer service department is of vital importance. Customer service is the face of any retail or consumer company. And customer service is a well paid job. 

The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. Join in our course now and get the head start you need to excel your career in customer service.

Learning outcome

Why should i take this course from you:

Certification

After you successfully finish our ascribed training course Customer care & telephone skills diploma, you have developed new sets of skills that can contribute to your personal and professional development, improve your job prospects and evolve in your career. Now can obtain a PDF copy of your certificate free of cost.

Career Path

After completing our Customer care & telephone skills diploma course, you will achieve the essential knowledge and tips to become successful in your career. This course is perfect fit anyone who wants to become their career on Customer Service including:

Course Curriculum

Getting Started and Background
Introduction to the lecture 00:07:00
Who uses a telephone answering service? 00:01:00
What does it involve? 00:07:00
Why do people use a telephone answering service? 00:09:00
The details of the Business
What services are on offer? 00:02:00
Where do you find clients? 00:08:00
How does the money work? 00:17:00
How to get started? 00:07:00
How to run the business 00:08:00
How to grow the business 00:07:00
Frequently asked clients (by clients) 00:10:00
Frequently asked questions – part 2 00:08:00
Why do you need to be? and Conclusion
Entrepreneurial mindset 00:05:00
Conclusion TL 00:08:00

Course Reviews

5

5
16 ratings
  • 5 stars0
  • 4 stars0
  • 3 stars0
  • 2 stars0
  • 1 stars0

No Reviews found for this course.

TAKE THIS COURSE
4 STUDENTS ENROLLED

    Related Courses Widget

    Top Rated Course

    Course Reviews

    • Stock Marketing and Forex Treading Training

      would recommend 5

      Broken down into very easy to read and easy to understand chapters. Well worth the money would definitely recommend to someone who is planning to trade for the first time.
    • Stock Marketing and Forex Treading Training

      Would recommend 5

      The course is broken into very easy to follow modules which makes it a lot more enticing than regular courses that have pages upon pages of text. This course was well worth the money and seems to have covered all the basics. Would definitely recommend this course.
    • Diploma in Teaching Assistant

      hi 5

      understand chapters. Well worth the money would definitely recommend to someone who is planning to trade for the first time.
      SARAH AMIN MASOUD ALSAEDI
    • Diploma in Teaching Assistant

      hi 5

      understand chapters. Well worth the money would definitely recommend to someone who is planning to trade for the first time.12
      SARAH AMIN MASOUD ALSAEDI
    • Stock Marketing and Forex Treading Training

      stocks marketing and forex treading 5

      gives brief information about stocks and forex and explains the terminology with decent examples
      Mohamad Dilati
    Select your currency
    USD United States (US) dollar